利用契約
Please read these conditions carefully as they, together with the specific information about your confirmed transfer, form the basis of your contract with the supplier detailed on your confirmation voucher. In these booking conditions references to "we", "us" or "our" refer to the supplier of services. In these booking conditions references to "you" and "your" and "passenger(s)" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is transferred.
Your transfer may be provided by an independent supplier(s). Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier's liability to you.
Booking and Paying For Your Transfer Arrangements
Your booking is confirmed and a contract between you and us for the transfers in question will exist when the appropriate payment has been made to us. No contract will exist between us until all monies due for your transfer have been received by us in full from our agent.
Prices
We reserve the right to alter any of our advertised or confirmed transfer prices. If our booking agent does not advise you of the correct current price of the transfer that you wish to book at the time your booking is confirmed, we will give you the opportunity to rebook your transfer at the correct price or to cancel your transfer and receive a full refund of all monies paid.
Changes and Cancellations
If you need to amend or cancel your booking details, you should do so online or by emailing the A2B Admin Team at or calling +7(499)653-67-64 or +44(207)193-1898 twenty-four hours a day, and in line with the terms and conditions stated below.
Cancellations:
Cancellations can be made directly online at any time prior to the first (or only) sector of your transfer booked date.
If cancelled more than 48 hours before booked outbound transfer time, there will be no cancellation charges and the value of the booking will be refunded to you in full if already paid.
If cancelled within 48 hours of booked outbound transfer time (including "no show" bookings), your booking will incur a 100% cancellation charge.
The date and time of call or email receipt will determine any charges that are applicable to your booking if not processed directly online.
If you are covered by holiday insurance you may be able to recover any cancellation charges.
If for any reason beyond our control, we are unable to provide the transfer booked, we reserve the right to supply alternative transfer arrangements of at least the same standard as the ones originally booked. In the very unlikely event that your transfer arrangements cannot be supplied as booked and we are unable to offer you equivalent alternative arrangements we will refund you all the money paid you have paid to us.
Amendments:
Amendments can be made directly online 3 days prior to the first (or only) sector of your transfer booked date. Within 3 days bookings can be amended prior to the first (or only) sector of your transfer booked date by the Admin Team, via email to or by calling +44(203)239-09-09 or +7(499)653-67-64.
An administration fee of 100 RUB per amendment will be levied against your booking, should you choose to amend your booking via our operations team outside of 3 days prior to travel.
If the price of your original booking changes due to product booked, vehicle type, number of vehicles, resort, number of passengers, night rates or seasonal changes, etc., you will be charged the new price with regard to the booking details of the amended booking, plus the administration fee.
For booking amendments, we cannot guarantee that all changes will be possible, due to matters such as availability, but we will always attempt to secure your requirement for you.
Our Responsibility for your Booking
Subject to these booking conditions, your transfer arrangements will be performed using reasonable skill and care. We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description which results from:
a) act(s) and/or omission(s) of the person(s) affected;
b) the act(s) and/or omission(s) of a third party not connected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
c) unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or
d) an event which either ourselves, our employees, agents or suppliers and subcontractors could not, even with all due care, have foreseen or forestalled.
We limit the amount of compensation we may have to pay you if we are found liable under this clause:
a) loss of and/or damage to any luggage or personal possessions and money,
The maximum amount we will have to pay you is 1000 RUB per person in total because you are assumed to have adequate insurance in place to cover any losses of this kind.
b) Claims not falling under (a) above or involving injury, illness or death
The maximum amount we will have to pay you is twice the price paid by or on behalf of the person(s) affected in total.
It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.
We also have no liability in the following situations:
a) where you incur any loss or damage that could not have been foreseen at the time of your booking, based on the information provided by you.
